FAQ

Frequently Asked Questions

How long does delivery take?

Orders are usually delivered within up to 14 days from the date your order is confirmed.

Delivery times may vary depending on your location, courier availability, public holidays and circumstances outside our control.

Do you deliver across South Africa?

Yes. We deliver to addresses throughout South Africa.

Please ensure that your delivery address and contact number are correct when placing your order.

How much does delivery cost?

Any applicable delivery fee will be displayed at checkout before you complete payment.

Can I track my order?

Where tracking is available, your tracking details will be sent to the contact information provided during checkout.

Please allow some time for the tracking information to update after your order has been dispatched.

What should I do if my order is delayed?

Please contact us if your order has not arrived within 14 days.

Include your full name and order number so that we can investigate the delivery with the courier.

Can I return an item?

Yes. You may request a return within 14 days of receiving your order.

For change-of-mind returns, the item must be unworn, unused, unwashed and returned in its original condition with all tags and packaging.

Can I exchange an item for another size?

Size exchanges are subject to availability.

Please contact us within 14 days of receiving your order. Customers may be responsible for the return and replacement delivery costs when requesting a change-of-mind size exchange.

What happens if I receive the wrong item?

Please contact us as soon as possible and provide:

Your full name
Your order number
A description of the issue
Clear photographs of the item received

Once reviewed, we will arrange an appropriate replacement, exchange or refund.

What happens if my item arrives damaged or defective?

Please contact us as soon as possible with your order number and clear photographs showing the damage or defect.

Once the issue has been reviewed, we will arrange an appropriate replacement, exchange or refund.

Who pays for return delivery?

For change-of-mind returns or size exchanges, the customer may be responsible for the return delivery cost.

Where the item is incorrect, damaged or defective, Jesus Clothing King will cover the reasonable return delivery cost once the return has been approved.

How long do refunds take?

Once your returned item has been received and inspected, approved refunds are normally processed within 7–10 business days.

Your bank or payment provider may require additional time for the refund to reflect in your account.

Can I cancel or change my order?

Please contact us as soon as possible if you need to cancel or change your order.

We will do our best to assist, but changes cannot be guaranteed once the order has entered processing or has been dispatched.

Can I change my delivery address?

We may be able to update the address if the order has not yet been processed or dispatched. Once the parcel has been handed to the courier, we cannot guarantee that the address can be changed.

Additional courier charges may apply if a parcel must be redirected.

How do I choose the correct size?

Please check the size information provided on the product page before placing your order.

We recommend comparing the measurements with a shirt you already own and enjoy wearing. Product sizing may vary between different designs and styles.

Will the product look exactly like the picture?

We make every effort to display product colours and designs accurately.

However, colours may appear slightly different depending on your screen settings, lighting and the product manufacturing process.

How should I care for my Christian clothing?

To help protect the print and fabric:

Wash the item inside out.
Use cold or lukewarm water.
Wash with similar colours.
Avoid bleach.
Do not iron directly over the printed design.
Allow the item to air-dry where possible.

Always follow the care instructions provided on the garment.

Are your payments secure?

Yes. Payments are processed through the secure payment options available during checkout.

What happens if an item is out of stock?

If an item becomes unavailable after your order has been placed, we will contact you to discuss an alternative product, replacement or refund.

How can I contact Jesus Clothing King?

Please use the Contact Us page on our website.

When contacting us about an existing order, include your full name and order number so that we can assist you quickly.

Why choose Jesus Clothing King?

Jesus Clothing King was created for people who want to represent their faith boldly through what they wear.

Our clothing is designed to help believers express their faith, encourage others and start meaningful conversations about Jesus.

Wear your faith. Represent Christ

FAQ