Shipping, Delivery & Returns
At Jesus Clothing King, we want your shopping experience to be simple, secure and worry-free. Please read the information below before placing your order.
Delivery Across South Africa
We deliver to addresses throughout South Africa.
Please ensure that your delivery address, contact number and other order details are correct before completing checkout. We cannot be held responsible for delays caused by incorrect or incomplete information provided during checkout.
Delivery Time
Please allow up 2 to 8 days for your order to be delivered from the date your order is confirmed.
Delivery times may vary depending on your location, courier availability, public holidays and circumstances outside our control. We will always do our best to ensure your order reaches you as soon as possible.
Delivery Fees
Any applicable delivery fee will be shown at checkout before payment is completed. No additional delivery charges will be added after your order has been placed unless you request a change that results in additional courier costs.
Order Tracking
Where tracking is available, your tracking information will be sent to the contact details provided when placing your order.
Please allow some time for tracking information to update after your order has been dispatched.
Delayed Orders
Although we aim to deliver all orders within 8 days, unexpected courier or operational delays can sometimes occur.
Please contact us through our Contact Us page if:
Your order has not arrived within 14 days.
Your tracking information has not updated.
Your parcel is marked as delivered but has not been received.
We will investigate the order with the courier and keep you updated.
Returns
We want you to be happy with your purchase. You may request a return within 14 days of receiving your order.
To qualify for a change-of-mind return, the item must be:
Unworn and unused.
Unwashed.
Free from marks, stains, odours or damage.
Returned with its original tags and packaging.
In a condition suitable for resale.
Items that have been worn, washed, altered or damaged after delivery cannot be accepted as change-of-mind returns.
Incorrect, Damaged or Defective Items
Please contact us as soon as possible if:
You received the wrong item.
You received the wrong size or colour compared with your order.
Your item arrived damaged.
Your item has a manufacturing defect.
Please include your order number, a description of the problem and clear photographs of the item. Once reviewed, we will arrange an appropriate replacement, exchange or refund.
Where the error is ours or the product is defective, Jesus Clothing King will cover the reasonable return delivery cost.
How to Request a Return
To start a return:
Contact us through our Contact Us page.
Include your full name and order number.
Tell us which item you would like to return and the reason.
Wait for return instructions before sending the item.
Please do not return an item without contacting us first. Items sent without prior return instructions may experience delays.
Return Delivery Costs
For change-of-mind returns, the customer is responsible for the direct cost of returning the item.
For incorrect, damaged or defective items, we will cover the reasonable return delivery cost once the return has been approved.
Please use a trackable delivery service when returning an item. We cannot be responsible for parcels lost while being returned to us by a customer.
Refunds
Once your return has been received and inspected, we will let you know whether the refund has been approved.
Approved refunds will be processed to the original payment method, normally within 7–10 business days. Your bank or payment provider may require additional time for the refund to reflect.
Items that do not meet the return requirements may be returned to the customer.
Any refund of the original delivery charge will be handled in accordance with applicable South African consumer law.
Exchanges
Exchanges are subject to product and size availability.
Where the requested replacement is unavailable, you may choose another available item of the same value or request a refund where applicable.
Customers requesting a change-of-mind size or product exchange may be responsible for the return and replacement delivery costs.
Cancelling or Changing an Order
Contact us as soon as possible if you need to cancel or change an order.
We will try to assist, but changes cannot be guaranteed once an order has entered processing or has been dispatched.
Your Consumer Rights
Nothing in this policy is intended to limit any rights available to customers under South African consumer law.
South African guidance states that qualifying online purchases have a seven-working-day cooling-off period under the Electronic Communications and Transactions Act, while customers also have rights where goods do not match the quality or specifications ordered. Our store provides a broader 14-day return-request period, subject to the conditions above and applicable law.
Thank you for choosing Jesus Clothing King. Wear your faith boldly.